Zwifte Privacy Policy

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Protecting your privacy and the security of your data has always been a top priority for Zwifte.

• What data does Zwifte collect and use?

• How does Zwifte use my data?

• How does Zwifte keep my data secure?

• How do I access and manage my data on Zwifte?

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What data does Zwifte collect and use?

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You provide us with information when you interact with our products and products, which we securely store and use to improve your Zwifte experience. Common ways you provide us with information include searching for products or products, placing an order, or contacting us for help. Some examples of information you might provide include your contact and delivery details, payment information, or other preferences. You can find more details about what information we collect and how in our Privacy Notice.

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How does Zwifte use my data?

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We use your personal information to provide and improve our products. Some examples include delivering and communicating with you about your purchases of products and products, improving and personalizing your experience with Zwifte Products, and complying with legal obligations, among others. You can find a detailed list of the ways we use your personal information in our Privacy Notice.

We also use personal information to display interest-based ads for features, products, and products that might interest you. We don't use information that personally identifies you to display interest-based ads. You can learn more in our Interest-Based Ads notice. We may use cookies to enable our systems to recognize your browser or device, and to provide our products to you. Please read our Cookies Notice for more information.

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How does Zwifte keep my data secure?

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We design all of our systems and devices with your privacy in mind, and have invested in ensuring the security of your data throughout every connection across our business. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You can find more details in our Privacy Notice.

Information about our customers is an important part of our business and we are not in the business of selling your personal information to others. We may share your personal information with third parties, but this is only in order to provide you with products or comply with applicable laws. You can find examples in our Privacy Notice.

It's also important for you to protect against unauthoriszed access to your password and to your computers, devices, and applications. Make sure to sign out when you finish using a shared computer. 

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How do I access and manage my data on Zwifte?

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You can access and manage a lot of your information through Your Account, including:

• Login and security information (including your name and phone number)

• Your address book

• Payment information

• Order history

• Lists

• Communication preferences and Advertising preferences

• Digital content and devices

• Personal recommendations

• Browsing history

• "Login with Zwifte" (access to other websites and apps using your Zwifte login)

 

 

 

Zwifte.com Privacy Notice

 

Last updated: November 27th, 2024. 

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We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Zwifte Enterprises Private Limited collects and processes your personal information through Zwifte websites, devices, products, products, online marketplace and applications that reference this Privacy Notice.

By using Zwifte.com, you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Notice.

Personal information subject to this Privacy Notice will be collected and retained by Zwifte, with a registered office at T.C-29/4589. Ground Floor, Mahesh Estates, Vazhuthacaud, Thiruvananthapuram – 695 014, Kerala, India.

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• What Personal Information About Customers Does Zwifte Collect?

• For What Purposes Does Zwifte Use Your Personal Information?

• What About Cookies and Other Identifiers?

• Does Zwifte Share Your Personal Information?

• How Secure is Information About Me?

• What About Advertising?

• What Information can I Access?

• What Choices Do I Have?

• Are Children Allowed to Use Zwifte Products?

• Conditions of Use, Notices, and Revisions

• Related Practices and Information

• Examples of Information Collected

 

 What Personal Information About Customers Does Zwifte Collect?

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 We collect your personal information in order to provide and continually improve our products and products.

 Here are the types of personal information we collect:

   Information You Give Us: We receive and store any information you provide in relation to Zwifte products. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Zwifte products.

  Automatic Information: We automatically collect and store certain types of information about your use of Zwifte Products, including information about your interaction with content and products available through Zwifte.com. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Zwifte Products and other content served by or on behalf of Zwifte on other websites. 

   Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. 

 For What Purposes Does Zwifte Use Your Personal Information? 

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

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• Purchase and delivery of products and products. We use your personal information to take and fulfil orders, deliver products, process payments, and communicate with you about your orders of products and promotional offers.

• Provide, troubleshoot, and improve Zwifte Products. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Zwifte Products.

• Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Zwifte Products.

• Provide voice, image and camera products. When you use our voice, image and camera products, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our products. For more information about Alexa voice products, click here

• Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.

• Communicate with you. We use your personal information to communicate with you in relation to Zwifte Products via different channels (e.g., by phone, e-mail, chat).

• Advertising. We use your personal information to display interest-based ads for features, products, and products that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. 

• Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Zwifte, and others. 

 

 

 What About Cookies and Other Identifiers?

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• To enable our systems to recognize your browser or device and to provide and improve Zwifte Products, we use cookies and other identifiers. 

 

 Does Zwifte Share Your Personal Information? 

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Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with Zwifte.com controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Transactions involving Third Parties: We make available to you products, services, applications, or skills provided by third parties for use on or through Zwifte.com. For example, the products you order through our marketplace are from third parties. We also offer products or sell product lines jointly with third-party businesses, such as sellers on the marketplace, merchants and bill-payment assistance. A third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.

• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.

• Business Transfers: As we continue to develop our business, we might sell or buy other businesses or products. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Zwifte.com or any of its affiliates, or substantially all of their assets are acquired, customer information will of course be one of the transferred assets.

• Protection of Zwifte and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Zwifte, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

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 How Secure Is Information About Me? 

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 We design our systems with your security and privacy in mind.

• We work to protect the security of your personal information during transmission by using encryption protocols and software.

•  We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.

•  We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

•   It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer. 

 

 What About Advertising?

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  Third-Party Advertisers and Links to Other Websites: Zwifte Products may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and products. 

Use of Third-Party Advertising Products: We provide ad companies with information that allows them to serve you with more useful and relevant Zwifte ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers. 

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 What Information Can I Access?

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 You can access your information, including your name, address, payment options, profile information, Prime membership, household settings, and purchase history in the "Your Account" section of the website or mobile application. 

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 What Choices Do I Have?

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If you have any questions as to how we collect and use your personal information, please contact our Grievance Officer. Many of our Zwifte Products also include settings that provide you with options as to how your information is being used

•  As described above, you can always choose not to provide certain information, but then you might not be able to take advantage of many of the Zwifte Products.

• You can add or update certain information on pages such as those referenced in What Information Can I Access?. When you update information, we usually keep a copy of the prior version for our records

• If you do not want to receive e-mail or other communications from us, please adjust your Customer Communication Preferences. If you don’t want to receive in-app notifications from us, please adjust your notification settings in the app or device

• If you do not want to see interest-based ads, please adjust your Advertising Preferences.

• The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Zwifte products, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Products that require you to Sign in. 

• If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account and blocking cookies on your browser.

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 Are Children Allowed to Use Zwifte Products ?

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 Zwifte does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under the age of 18 years, you may use Zwifte Products only with the involvement of a parent or guardian.

 Conditions of Use, Notices , and Revisions

 If you choose to use Zwifte Products, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the prevailing law in India. If you have any concern about privacy at Zwifte, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. 

Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

 Examples of Information Collected

   Information You Give Us When You Use Zwifte Products

You provide information to us when you:

• search or shop for products or products in our marketplace;

•  add or remove an item from your cart, or place an order through or use Zwifte.com

•  download, stream, view, or use content on a device or through a service or application on a device;

•  provide information in Your Account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or Your Profile; 

•  talk to or otherwise interact with our customer service;

•  upload your contacts, including access to mobile device contacts for certain products;

•  configure your settings on, provide data access permissions for, or interact with an Zwifte device or service;

•  offer your products or products on or through Zwifte Products;

•  communicate with us by phone, e-mail, or otherwise;

•  complete a questionnaire, a support ticket, or a contest entry form;

•  upload or stream images, videos or audio or other files while using Zwifte Products;

•  compile Playlists, Watchlists, Wish Lists or other gift registries;

•  participate in Discussion Boards or other community features;

•  provide and rate Reviews;

•  specify a Special Occasion Reminder; or

•  employ Product Availability Alerts, such as Available to Order Notifications.

 

As a result of those actions, you might supply us with such information as:

•  identifying information such as your name, address and phone numbers; 

•  payment information;

•  your age;

•  your location information;

• your IP address;

• people, addresses and phone numbers listed in your Addresses;

• e-mail addresses of your friends and other people;

• content of reviews and e-mails to us;

• the personal description and photograph in Your Profile;

• voice recordings when you speak to our customer care

• images, videos and other content collected or stored in connection with Zwifte Products;

• information and officially valid documents regarding identity and address information, including PAN numbers;

• credit history information;

• corporate and financial information; and

• device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other Zwifte devices. 

   Automatic Information

 Examples of the information we collect and analyze include:

•  the internet protocol (IP) address used to connect your computer to the internet;

•  login, e-mail address, and password;

•  the location of your device or computer;

•  content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider; 

•  device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;

•  Zwifte Products metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);

•  version and time zone settings;

•  purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Zwifte Bestsellers;

•  the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs); 

•  phone numbers used to call our customer service number; and

•  images or videos when you shop in our marketplace using Zwifte Products.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

   Information from Other Sources

Examples of information we receive from other sources include: 

• updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; 

•  account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfilment, advertising or other products; 

•  information about your interactions with products and products offered by our affiliates;

•  search results and links, including paid listings (such as Sponsored Links);

•  credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial products to some customers.

   Information You Can Access

Examples of information you can access through Zwifte Products include: 

•  status of recent orders (including subscriptions); 

•  your complete order history;

•  personally identifiable information (including name, e-mail, password, and address book); 

•  payment settings (including payment method information, promotional certificate, and gift card balances and 1-Click settings); 

•  e-mail notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters); 

•  recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations); 

•  shopping lists and gift registries (including Wish Lists);

•  your content, devices, products, and related settings, and communications and personalized advertising preferences;

•  content that you recently viewed;

•  voice recordings associated with your account;

•  Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);

 

Grievance Officer

Please find below the details of the grievance officer:

e-mail PDF: info@zwifte.com

Address: 

Zwifte Enterprises Pvt. Ltd., T.C-29/4589. Ground Floor, Mahesh Estates, Vazhuthacaud, Thiruvananthapuram – 695 014, Kerala, India.

 

The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the Rules enacted under those laws.